I do like to order from CT....I have never been disappointed and their customer service to me have been superior. I did receive a small item that was damaged but usable but also was for a gift, so I called them, they immediately sent another to me and told me to keep the damaged one, since it was still able to be used.
Only one piece of fabric was I a bit disappointed in but I can say the same for some I bought in LQS also.
When CT has their sale on batting.you can't beat it .... they carry the Hobb's brand and it is so very nice.
That's been my take on CT..and I will continue to shop with them. (I use their threads all the time)