yes, this good customer service - I complained to AccuQuilt Go cutter that the 5" square was not cutting right (only used this once before, cut fabric for a senior member of my group, never complained it wasn't even) their answer to me was I probably damaged it - produce the receipt and if less that a year old, they will replace it. Now tell me, how many of you save all your receipts?? I would need another room in my house to store these paper receipts for every item I buy. The power or purchasing on line, I can find where and when I purchased the unit but not the dies, which is about 1 1/2 years ago. Needless to say, I didn't have my receipt, probably purchased this die at Joann's, so now I have a die that doesn't work, back to cutting by hand.