Every once in a while, I get an uninformed, inadequately trained, rude sales associate at Joann's who insists they do not take internet coupons or coupons with different code numbers if they are for identical discounts; i.e., if they all are for 40 off or 50 off, no matter the source! When my polite insistence gets me nowhere, I have to ask for a manager, who usually straightens it out to my satisfaction. Usually no apology from the sales associate either. Then I leave the store wondering why I ever patronize Joanns in the first place!! But for the most part, 80% of the people at Joann's are competent and courteous.