As far as response rec'd from Rowenta--they are going to send another iron---I would tell them "no thanks"............would want my $$ refunded.........I in the past I have had two R's and finally gave up on them...they never caught fire, just leaked......so now I buy cheapos from Walmart and when they konk out I replace......but now I am intrigued about this Shark mentioned....will look into that brand.......