I have a Rowenta that I do not use. Mine leaked and I contacted the company with no relief. I was really out of sorts with them because of the price tag on it. I decided to keep it as a reminder that not all high end items are worth the bother. Good luck getting any reply or any compensation for yours. I also have a pair of scissors that my DH paid over $100 for that sit on the same shelf with the Rowenta. I believe there are posts on most all the quilting blogs about the fire danger with these irons.