I ran into the owners of this company at the grand rapids show. I know that they build these machines themselves after talking with them. I am not sure what there customer service is, but I can tell you that if I were you I would go with Handi Quilter. I personally purchased a used one from a private party and was told it had been sent to be cleaned and checked. When I got it home, the stitch regulator didn't work. So, I posted on facebook on the Handi quilter site and within an hour I was asked by the company itself to call them they would work with me. They are wonderful, not only did they send me the new computerized parts, but asked that I return the old ones to them at NO COST to me.
I would Highly recommend this company as they are people of there word and now a days a company such as Handi Quilter is hard to find. Good luck with your search.