This doesn't appear to have a stitch regulator, which would be a MUST for me. I have done quilting on an older machine that doesn't have one and believe me when I get around to buying a machine it will definitely have the stitch regulator. Like one of the other posters said, the service you get is 95 percent of any product you buy and HandiQuilter has been known for good service.
I am looking at the Innova machine, think it is built by ABM ( not sure without going to look) and would like to know if any of the quilters out here have an Innova and what they think of it. I tried one out at our State Fair and it was the smoothest easiest operating machine I have ever tried. You cannot outrun the fast stitch (they call it something else) regulator on that machine, it is awesome.