Yeah I had to use some pliers to get the screw off the face plate off. The others had grease on em so a gentle push got them going. Haven't tried removing it yet since I don't have a replacement part yet. Someone went to town with the grease on her. So I'll need to clean her up and oil her again. I oiled her yesterday after untangling her bobbin area and she runs so much smoother now. She's going to be a total doll when I'm done. And I think I'm going to enjoy having a hand crank! I can plop it anywhere to sew. Including outside if the weather is nice!