I'm really sorry about the dealer! I purchased a machine from a different dealer and felt very welcome at the JoAnn's by my house. Is there another dealer in her area she could try? To be honest, if she is not comfortable with computers, it probably would be better for her to have a real instructor rather than a book. Are there any LQSs or Quilt guilds in her area? I would contact them and see if there is anyone knowledgeable with newer Viking embroidery machines that would be willing her help her. My LQS charges for private quilting lessons, but I'm sure if they had experience with this machine they would be willing to provide private help.