When I first got my Janome, I was overwhelmed. I'd sewn for years, but that embroidery thing was a whole other animal! The dealer offered classes, but by the time I'd upgraded twice, I needed more classes. I have found that the internet (youtube, especially) is a great tutorial source. They are machine specific or very generic! I would ask a nice employee (if they have ONE) if there was someone who could offer coaching to get your mom up and running.