I have 2 sets of Kai Scissors one set my husband bought more than 30 years ago from a guy that drove a snap on tool truck, he stopped at my husbands shop to see if the guys needed any new tools and my hubs spotted the scissors and bought them, it came in a set of three, best scissors i ever owned, and then a few years later he bought me another set, if anyone touches them, i told them i would start hacking off fingers.
You cannot go wrong with he scissors. I hope you like them, great customer service you received, cudos to them