I am surprised that so many of us have to make do with such an important piece of equipment. I think that the workman was wrong in what he said about some stoves just being that way and there was nothing that could be done about it. Wrong! Something could be done but he would not do it. Whether out of laziness or something else, I don't know. I had my oven off 75 degrees. The first workman said he could not do anything, but I called the Sears folks again and they sent someone who actually figured out the problem. They didn't like sending someone out for such a "minor problem," but it wasn't "minor" to me. This is just another example of incompetent workmen working on inferior but highly priced equipment that seems to be forced on us more and more. What ever happened to quality products that worked? Maybe we should start a movement to demand good equipment and workmen/women who know what the heck they are doing.