i googled juki long arm and found this
http://www.allbrands.com/products/31...Fe5FMgodAAIAJg $19K !!!!
and this
http://www.juki.co.jp/industrial_e/p...ather_e/cat93/ $10K !!
is either of these the one you are referring to
i have a juki tl98q and have been thrilled with it - no dealer support needed so far
if juki is coming out with a home quilting long[er] arm, i'd be interested in looking at it. do you have a link?