I'm on my second Keurig...the first one went bonkers and the company sent me another...now this one, too, is bonkers...I just tried to use it and all I got was thirty drops of COLD water when I turned it on. So, in the morning, I will call the good folks again...this one's only five months old...it's a good thing the warranty starts all over again when you have to get a new one! But...it DOES make good coffee!