We had the same problem that Debbie C did. Bought the top of the line for the house and loved it so much that my DH bought another one for the office. Thirteen months later the one at home died...two months after that the one at the office bit the dust. Keurig offered us NO help or support. DH got online and read the customer comments...lots and lots of people were very upset because they had the same problem. We went back to the old standby...drip coffee pot.