My first Keurig Special Edition was almost two years old when it went out. I called the Keurig help line to see if there was something I could do to get it going again but even with their help it was a goner. They sent me a brand new one. That one lasted about five months and again Keurig sent me a new one which has been going strong for almost two years. You just can't beat their customer service. We got one in the first place because I like my coffee strong and my MIL likes her coffee weak and neither of us was happy with the compromise. I buy my K-cups at Costco, 80 for 24.99. I was buying from Amazon but their prices have gone up so much that I started searching for a better deal.