my turn around is 2 weeks- i generally (about 98% of the time) have it done sooner- but i always schedule 2 weeks in case anything should happen that causes a hold up...seldom happens-but sometimes life just gets in the way.
i always let people know when they call- how soon i can take their quilt & when it will be done- i don't want to be responsible for numerous (customer masterpieces) so i do not take them & stack them up for months at a time- if i have one loaded-in the works & another waiting for it's turn i let the person know when they call that i have 2 ahead of them & when they should be done- then set up an appointment for them to bring theirs in- if someone is months out...i think i would have to find someone else-who is not so (backlogged-overworked)