If I have any problem with one of my machines I call DH for help. He can fix anything or at least tries. He has been invaluable with the LA. The first one we had, a used Voyager, had so many problems and he spent hours working with it. When we traded it in for a new Nolting he has used it as much as I have. He loads the quilt for me and likes to quilt on it. He actually has a steadier hand than I do and is much more patience. He encouraged me to buy the Nolting when I was hesitant.