About customer not paying-->my customers ask if I want them to pay when they drop off. I simply say, "No, I have your quilt to hold hostage" and we chuckle. If you aren't comfortable with that, charge 1/2 down as a deposit. I have only had one person who hasn't shown up within a week to get her quilt. It took her TWO months, and then I felt like I was making her come to get her quilt. (A little background here--she said she needed before Christmas. I moved heaven and earth to make that happen for her. She picked up in Feb or March. I was less than happy.) Now, there is a disclaimer on my longarm brochure that says something to the effect: Unless other arrangements are made, quilts not picked up within 30 days may be sold for the amount of the longarm bill. I know it sounds harsh and I would NEVER do it, but it is an option for those who refuse to come get their quilt.