SO glad it all worked out! Too bad you can't charge emotional distress fees- I'm sure you lost a lot of sleep over this. Before doing another commission for her - or anyone else - consider what guarantees you want to be put in writing, and a hefty 2/3 deposit so you aren't out of pocket up front for materials. If it is a custom design have her sign directly on a copy of the pattern you create so she can't claim it was switched. I'd do this even with my best friend. Give yourself Plenty of leeway if promising a specific deadline, as Life sometimes gets in the way of the best plans. Celebrate your successful outcome, and enjoy the Holidays.