Oops.....okay the name on the front says Proteva. I just tried a different DVD it starts up but no sound. I went to update but it says nothing to update. The speaker on the bottom right is turned up, and when the DVD plays the speaker on it is turned up. I tried a CD that has video clips on it, and I can hear the sound from it.
When I did the DVD troubleshooting thing it said something about a DVD decoder but the movie is actually playing, there's just no sound with the DVD but there is with the CD..... I just don't know enough about computers to try anything else. Thank you so much for your suggestions.