Originally Posted by pumpkinpatchquilter

I just had to comment - I have heard stories like this over and over again about Neil and the customer service that comes from Innova machines. I am researching long arms right now for a purchase in the spring, and I don't know if an Innova is in my price range but I'll tell you what, these stories really push me to that brand. Customer service just means so much - these are huge purchases for us, and what a difference it makes to know that you as a customer are cared about and they want you to have a good experience. Don't ever change that INNOVA!!! IT MATTERS!!!