Sassysews,
I have a Pfaff Grandquilter with a 9" throat on an Inova frame. I bought it used so had to basically teach myself how to use it. But I will certainly help if I can. Also I will take a picture when I get home from work and post it to see if you frame is about the same as mine. But let's start at the beginning. Make very sure your frame is square (use a T-square or a framing square), and level (use a 3-foot or longer level).
After that, if you did not get any velcro with the machine you will need both sticky (10 feet long times 3, if that is the length of your machine, or 5 foot long pieces if your machine can be made smaller). Also you will need sew-on velcro the same lengths. For this scenario, let's just use the 5-foot length. You will need to put the loopy side of the stick-on velcro on your poles. Make sure that you can't pull them off. My poles have a flat spot on them that takes the velcro so you are sure to put them on straight. Do this with each of the three poles. Now take some good sturdy muslin or other material. Cut three 5-foot lengths about 12 inches wide. Iron 1/2 inch hem on both long sides of each leader. On one long side, sew the fuzzy part of the sew-on velcro (do not use the stick-on as it will not allow the needle to penetrate the glue). Sew close to each side of the velcro and along the ends. Do this on all three leaders. Now make sure the two pieces of velcro stick together well and the sticky velcro does not pull off the poles when you pull the leader off.
Now on the other long side of one of the leaders, turn it under another 1/2 inch and sew. This leader is the one on the take-up pole (the pole that runs inside your machine throat. On the other two leaders, turn them under one inch and sew close to the edge of the hem. This will make a pocket in case you later want to try the Red Snapper system of loading your quilts (more on this later). Again, I will try to take pictures when I get home tonight. But let's get this far for now. PM me when you are done and we can continue.
By the way, does your frame have a tray above the quilting area for pantographs?
I am certainly no teacher, but I hope this is clear enough for you to understand. If you have any questions, PM me and I will try to figure out what I did wrong.