I'm a believer...
I just ordered my first online purchase of fabric from Hancock's of Paducah. I didn't read the instructions to save on the free shipping. I wrote them about the free shipping and they sent me back the e-mail directions I should have used to obtain it. Well, I was upset with myself and half mad at Hancock's. But just figured I'll know better next time and read the fine print- although it wasn't really fine print it was large. So when I checked my bank account there was the order price with the shipping charges NOT added on. The customer service folks gave me the free shipping. How nice. They have made me a believer. Great customer service and a repeat customer made at the same time.
Have you experienced something similar? From Hancock's or other on-line shops?