GW doesn't know how to wrap a machine either. I got one they were suppose to mail but I picked it up - I'm so glad I picked it up - they just had the machine in the case in a big box of peanuts. The machines do not ship well in the case - don't have them ship the case - not too hard to find one locally or a table or just ship it by itself - the cost on it is enough - just go buy one somewhere... Yeah if I wrap one it is unrecognizable. My DGDs love to help me wrap one - we get creative... an egg cup from an egg carton fits nice over the tension... other stuff does too. I think I searched on line when my sister was going to take one home on the plane and check it - that machine made it just fine. I always chew my nails when I have one shipped - you never know what the dock hands will do with a package no matter how you pack it up...