They are wonderful! I was there in April when I went to the Paduach Quilt show and they literally waited on me hand and foot, and even had a couple ladies walk me around the store even to the ladies room but than again that might have had to do with the fact that I literally bought a boat load of fabric that day. They said that was the one largest single sale ever made there by an individal that day. Anyway I digress! Yes they do give wonderful customer service no matter what. It was so busy that week there and all the workers were there assisting crowd of customers and even helping them get there purchases out the door. They had as many if not more employees on the floor tending to customers as they had at the registers and they have a ton of registers. HANDS DOWN Paduach rocks!