I also think Hancocks of Paducah is a great shop to order from. A couple of years ago I placed a group order with my quilt buddies and got the free shipping. However, there was one batting missing. I called early the next morning to inquire about it but since it wasn't even on the invoice, I figured it was my fault or the order takers fault but did not know which. I explained that to the nice man on the phone (turns out he was one of the owners of the shop!!!) and he said they would send the missing batt out right away with no charge for shipping. You just cannot get any better customer service than that.