What's with these dealers. Although I bought my MC10000 second hand I have two other Janomes which I bought brand new from the same dealer and I was able to have unlimited lessons for both. I can even go to them if I have a problem with the embroidery machine. I would contact Janome and make a complaint. I'm sure they wouldn't be happy with these dealers. What's the use of having a fancy machine if you can't get the best out of it. Word of mouth is great advertising and you can't recommend their product if the dealer is too lazy to help you. If the dealer can't help they shouldn't be selling the machines. If you have any questions please feel free to PM me.