The first time I ordered form them about a month ago, I didn't realize my order processes and so I put in another order. I only got one email confirmation for the order, so I thought I had only ordered once. I called them the next day about a question, because I put the CODE in for the free shipping but it did not who the free shipping on my order. When I called them, they told me I had ordered twice, and they let me cancel one order. I thought that was confusing since I never did get an email confirmation from them for the one order. A coupel weeks later I ordered from them again and I got an email confirmation right away.