Difergiem I did too until....On the top right of your screen, when you're in your email or on the site, right under the red X for closing it out, click on the little "nut" object next to the star, then go to the line that says file, click on it and hit print. This is where you find the file in new windows, but mine printed right out with no problem, pics and all. Try it and let me know. If you need to PM me that's okay. Hope this helps.