My daughter is on her third coffeemaker but luckily Keurig has replaced each one with no problem. My neighbor also had to replace one. It's great that the company replaces them without a hassle, but you'd think they'd get the idea that maybe some tweaking is needed to improve their product! My husband has had his about 2 1/2 years and absolutely loves it. Knock on wood, we haven't had to replace ours yet.