Take the foot pedal out. Turn speed to low and use mod 2. Now try to quilt . Turn the speed up gently on the speed control until you find a speed you enjoy. Just leave th foot pedal alone for now and now you are working on the speed only. I love the BSR and bought the machine after using one in classes I went to. It is the best thing I use.
If it is still too fast when lever slide is at low then you have a problem with the machine and the dealer needs to have it back. Pm if you want any other help.
I have just retread your posts. Ring bernina themselves and ask the for help. They should also be able to tell you where your closest dealer is who will help.
If they don't I'm sure it is against some warranty or something legal.
Last edited by DOTTYMO; 01-03-2013 at 02:13 AM.