My friend bought the 770 from Amazon and just loves it, she has embroidered so many amazing things with it. Any Brother dealer will be able to fix it under warranty. I bought a Brother 6 needle machine in one city and took it to a different dealer for a repair. (The repair guy in my city was in the hospital). I was told the dealers have contracts with Brother and they do service for all Brother machines under warranty regardless of where it was purchased.