Yes, I have. Brought my Juki from them. Great customer service. the Juki is not fancy but I saved $300+ buying thru them. I thought about getting (if needed) warranty service done locally, and weighed my options. It would cost less than $300 to ship it back (if need be). Juki has a great machine and I was confident I would not have to send it back, and I didn't. This has been over 2 years. I do have a fancy Baby Lock that I brought locally and have great customer service with them. (M&R Sewing in Madison Wi). I have also purchased other things from them and have had a good experience with all my orders.
weigh all your options. is it a fancy embroidery machine? you may want to stay local for support. Take Sewing Machine Plus price to your local shop and see if they can match it? They just might, to make the sale. No hare in trying.
You are worth it...... Get that new machine and have a great time sewing.
wilburness