I am hanging my head in shame
I have had my Janome for 5 1/2 years and I have only taken it in once and that is because it was making a rattling noise. Turns out it was one of the set screws on the bottom of the machine that had come loose which is something I could have fixed myself. I keep it clean and dusted and I have never had any other issues with it ( I also sew on it 3-4 days a week)(hope I don't jinx myself!) The dealer accused me of opening the bottom of the machine because apparently set screws aren't supposed to "just come loose". I absolutely detest the Janome dealer that I purchased it from. They soured me within the first month of buying it from them so I refuse to give them any of my money. I won't even purchase fabric from them. We are planning an out of state move within the next 3 years so I will wait to purchase a new sewing machine until then. If something happens to my Janome, I have 3 vintage machines I can use and a Singer Quantum so I'm not worried!