Is it ''connect to computer" only..doesn't use a thumb drive?? Then, when you connect the machine to the computer, does a little sewing machine icon show up in the bar across the bottom of your computer screen? You can drag the design to there or click on the design to hi-lite it (if your designs are on Documents page), then choose 'copy to' and a window box will appear for you to choose the drive you want to send to. The window should list the machine.