Certainly the shop owner should not have behaved in this manner. Sounds like she needs to find a way to bring more customers into her store with more than just classes being offered. I am so fortunate to live in an area that has wonderful quilt shops. The one in my town, Grandma's Attic, is so special. I love all the people who work there and they are always so helpful and friendly. The LQS are having a difficult time because the prices of fabric have gone through the roof and people are looking for the best prices possible. While the online stores may have slightly lower prices, you aren't going to get the personalized service available in your LQS, if it is a good one.