I wouldn't shop there period!... If our LQS acted like that they probably wouldn't be in business. Luckily our LQS owner and her husband are wonderful, as well as, all of their staff. Sorry your LQS is different. I go to classes there from time to time. I attend BOM there every month and take my Mother with me. If they have sold out of something they are good about ordering it for you, if possible.
Perhaps someone should send her a note!
Penny