We have a lovely lady who is assigned to the craft/fabric/shoe area. You have to walk around a bit, but can usually find her. If she's not there I call customer service and tell them I'm in the fabric dept and waiting for help. That takes care of it most of the time. Our store was remodeled about a year ago and the fabric dept was enlarged and a new cutting table put in. You do have to be careful of quality - just as you do in any store, but there are diamonds to be found if you're willing to look a while.