All great ideas. Another would be......no matter the amount of money spent....a customer would be treated with the same respect, courtesy, and be friendly as one that spent a lot of money. I refuse to go to a local shop 15 minutes away because of the service I have had for a small dollar amount. Another that was going to buy yards of fabric was practically given the red carpet treatment. I'll spend the extra money and gas and go to the shops in the city that are 2 hours away. Customer Service should be a plus.