I have worked in customer service for 22 years and one of the important things we did was to do a survey. We wanted to know what are customers liked or disliked or if there were any ideas. We made it so you could sign your name or not. It was a valuable tool. I know I had a lot of people to volunteer. I was in building management and did a lot of events for the building (3000 people) and you would be surprised to see how many people would volunteer. Just sayin' a quilt store might have a lot of people that would volunteer their time to teach, etc. I know it takes a lot of energy and needless to say money to run a business. But a survey might be helpful. One more thing, when I go into the LQ I do get overwhelmed with all the beautiful fabric and I am ready to buy, but I walk out with nothing, not saying that it’s the LQ fault, what is up with that? Also they do have samples but no longer have the fabric, so when I do get an idea from the samples it is a letdown.