OK- this is reassuring. (The things you learn!) Unfortunately I no longer live on the same continent as where I bought my machine so I can't go back to that dealer, but it is high time I found a Brother dealer near where I am now anyway!
Originally Posted by
Buckeye Rose
My Janome 6600 is in for a tune up and the same tension issues. Clerk showed me the fmq bobbin case and how it works, said it is a very common issue for lots of machines. I understand your frustration. If you bought from a dealer, call them or take machine to show them what it does....they may have some good advice to fix the problem.