Originally Posted by
badaisie
My diamond was doing this also. It was so frustrating and expensive when I embroidery. Everyone gave good answers. It may be the thread is coming off the spool too loose. I put the felt pad under my spool and the plastic top on it to keep it from spinning. If you are using large cones, put it on a stand behing the machine so it has more space to straighten out the loops as it comes off the spool Good Luck
When my Viking Sapphire is having problems with the thread coming off the take up lever; I thread that part the other way from normal and that seems to fix it. Also using a thread net on your spool of thread helps the top thread not to get tangled. I used to work for Viking and learned lots of little tricks to make the machines behave better.
Sharon