Amazon is amazing! I had my Kindle with me in the hospital after I had to have emergency surgery. One night I dropped it off the bed and cracked the corner. It was 2 months out of warranty but when I contacted Amazon about ordering a new Kindle, they sent me a brand new one free of charge and a postage-paid box to return my old one to them. The service is fantastic! I support them and feel good about recommending them to anyone!