When I take quilts to LA, the quilter and I go over different options and fill out a form. I sign it, and she does too. If she doesn't do what you both agree to, she has to notify me first. No notification, no pay. I might have given her a second chance, but never a third. If you don't want to mail your quilt (and I wouldn't blame you), ask at local guild who they might use....satisfied customers are the best references. I don't know where you live, but if you give that info, somebody on here may be direct you to an excellent quilter.