I cannot understand why you went back 3 times. I am not a LA'er and quilt myself with my home domestic machine, and enjoy this activity. I would like to one day get a LA and possibly set up a little business for myself. If I did not do as the customer requested, I would make it up to the client by a least a discount and if not a freebe. I am capable of making an error but when working on another's quilt I would think I would have to be responsible and meet their request. I don't think I would of went back the second time if she thought it was acceptable to do as she pleases with my quilt.