I totally agree that the LAer did not provide good customer service and at this point certainly I would choose someone else! However, when I first started sending quilts out I had no idea how to choose thread, batting, patterns, etc. I purchased a book by Barbara Persing called Listen to Your Quilt. It gave me insight on how to be specific with choosing what I wanted for my quilts and how to communicate to my LAer. The book would be helpful to any quilter whether choosing a LAer or a do-it-yourself. The book is an easy read and not hard to understand. It also made me appreciate what it would be like to be a LAer or quilter for someone else. In this case, I recommend moving on but I also recommend this book to a LAer or customer! Best of luck with your new LAer! I know there are plenty of them out there!