Happened to me also. After discussing the quilt motif, thread color, etc, when I picked up my quilt it was not done as we discussed, not even close. After taking some time to cool down, I called the LA and asked why she did not do the quilt as per our discussion. Her reply, Oh dear, how good do you think we are?? No apology, nothing. Never went back. I have sense taken a class on a LA and rent the time to quilt my own. Never been happier. Quilts might not be perfect, but they are done the way I want!!!