I've read all the responses and looks like you've done the right thing (asking for 50% refund and letting her know word-of-mouth carries a heavy stick). I was in your same shoes not that long ago and had to find a new LA'r. I too mail my quilts out and it really isn't the most ideal thing for me but until I learn to do my own I will continue to use her. She does everything I ask and uses what I give her. She only asks that she be allowed to use her thread but I pick the color.