Originally Posted by
fleurdelisquilts
Definitely going with non-refundable deposits for any new customers. Only my older customers who have been so wonderful in the past get the benefits of pay-on-delivery. You should consider that, also. This table runner is really cute. I'd keep it too!
I always collect 50% up front when the order is for a full-size quilt (baby, on up). Since the runners are smaller and generally easy to sell, I don't collect a deposit ahead of time, plus this client has been a pretty faithful customer and I'm afraid of rocking the boat. However, this is the third time she has ordered a runner and then decided against it, so I guess I'm going to have to change my policy. Dang.